The Standing Committee on Scrutiny and Constitutional Affairs presents the Office of the Auditor General's investigation into integrated digital services in the public sector from 2019 to 2024. The audit concludes that work on four priority life events has delivered little progress toward seamless digital services for users, with delays attributed to regulatory gaps, unclear funding, and weak coordination across sectors. The committee endorses the Auditor General's assessment that this falls short of acceptable standards.
AI-generated summary · Model: Claude Haiku 4.5 · Generated: 14 May 2026
These are the proposals in the document, not decisions. See the votes for the outcome.
The Ministry of Digitalisation and Public Administration should intensify efforts to deliver integrated digital services that provide maximum value to users and society, including by clarifying expectations to other ministries that they must provide seamless digital services to the public.
The Ministry of Digitalisation and Public Administration should ensure that its policy instruments are aligned with its goals, including by tailoring the Digital Agency's guidance more closely to the needs of integrated service development projects and adjusting financial schemes to better support cross-sector initiatives.
The Ministry of Digitalisation and Public Administration should strengthen its efforts to ensure that integrated digital services, once developed, deliver benefits to users and the public administration, through reliable funding for transition from development to ongoing operation of cross-sector solutions and follow-up on further development needed to realise expected gains.
Document 3:14 (2024–2025) – The Office of the Auditor General's investigation of government efforts on integrated digital services – is attached to the record.